Contact information
Start People Venlo
+3177-3204907
1937@startpeople.nl

KLM Customer Service Representative - German & English - B2C

  • Amsterdam
  • Contract customer
  • 40

Job description

Your tasks
• Customer Services
As an engaged representative for KLM and partners you answer questions coming in through various communication channels like phone, email and chat. Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to customers and keep your knowledge up to date. By listening to the customer you find the best solution to exceed their expectations.

• Reservations & Sales
Informing our customers on flight fares, availability and schedules is your main task. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. It's in your hands to explain advantages of the KLM product and to search for alternatives if the customer's initial wish cannot be fulfilled.

• Continuous improvement
Cygnific works according to the Lean Six Sigma methodology. Therefore we ask for involved employees who can add value. Since you are the expert you are proactive in sharing ideas to work on continuous improvement. You signal and take action upon malfunctions in processes and procedures and propose improvements.

Requirements

Who are you?
• Are empathic, service minded and willing to go the extra mile to exceed the expectations of the customer
• Have at least a professional secondary education level (MBO) of work and perception
• Have excellent German- and English language skills in reading and writing
• Have experience or affinity with working in a call center and/or in a travel or airline related industry
• You are quick and eager to pick up on computer systems, such as booking systems
• You are a team player, but also happy to pick up responsibility independently
• You are creative in coming up with new ideas to improve our service
• Are flexible in your working hours, as our B2C department runs a 24/7 operation

Offer

• A fulltime contract directly at our customer, with the intention to start a long-term cooperation
• Salary of €1910 gross/month based on 40 hours a week
• An extensive new hire training to get you started. Due to training and coaching, your fulltime availability during the first 3 months is required.
• Additional trainings and further development opportunities, such as participating in projects
• Company benefits like holiday allowance, discount on health insurance, pension plan
• Social events, like an annual Christmas theme party, BBQ and piggy days
• A characteristic office in the vibrant Westerpark area in Amsterdam

Summary

Location Amsterdam
Employment type Contract customer
Education level